Last updated: 16 September 2026
This policy explains the destinations, costs and delivery options for online purchases at https://boehme.com.es, as well as pickup at our shop in Barcelona. Before paying, you will be able to see the options available for your address, their cost and the applicable delivery time. It complements the terms of service and the refund policy, without limiting your legal rights.
1. Shipping destinations
We ship to the destinations enabled at checkout. Coverage may include mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, European countries and other international destinations, depending on service availability for each address and product.
If your country or postcode is not available, write to us at info@boehme.com.es before buying. We will look into whether shipping is possible and let you know the conditions. The mention of a region in this policy does not guarantee that all of its addresses are covered.
2. Rates and free shipping
Shipping costs are calculated according to the destination, the products in the order and the service chosen. You will see the amount before confirming payment. We will not add any shipping charge afterwards that has not been previously stated and accepted.
In mainland Spain and in the European destinations included in our promotions, shipping may be free when the conditions announced on the website are met. The minimum amount, destinations and shipping option included will be stated in the promotion, and it will be applied before you pay. If those conditions are not met, the rate shown at checkout will apply.
Shipments to the Canary Islands, Ceuta and Melilla have a cost and are not included in the free shipping promotion for mainland Spain. For the Balearic Islands and other destinations, the conditions shown at checkout will apply. Free shipping does not mean that any import taxes or clearance fees are included.
We may change rates and promotions for future purchases. Orders already placed will keep the conditions accepted at the time of purchase.
3. Processing and delivery time
We usually prepare orders within 1 or 2 business days of payment confirmation. For these purposes, business days are Monday to Friday, excluding public holidays in Barcelona. If an exceptional circumstance affects processing, we will let you know as soon as possible.
Transit time is added to processing time and depends on the destination and the service chosen. The product page or checkout will show the applicable delivery time or range before you pay. Carrier estimates do not remove our responsibility to meet the agreed delivery time.
Unless a different time is agreed, we will deliver without undue delay and no later than 30 calendar days from purchase. If the order includes several items and they need to be shipped separately, we will let you know; we will not charge you any additional costs you have not accepted.
4. Carriers and tracking
We use the shipping options available at checkout, including DHL Parcel or DHL Express when offered for your order. Not all options are available for every destination or product.
When the order leaves the shop, we will send you the available tracking information in the shipping confirmation email. Tracking may take some time to show updates until the carrier scans the parcel. If you do not receive the information or need help, contact us.
5. Free pickup in Barcelona
If the option is enabled at checkout, you can pick up your order free of charge at Boehme Concept, Carrer de Francisco Giner, 45, local, 08012 Barcelona, Spain.
Please wait for our notice that it is ready before coming. Pickup takes place during opening hours; you can write to us to arrange it. Bring your order number or purchase confirmation. If someone else will collect it for you, let us know to make the handover easier.
6. Delivery details and pickup points
Check the address, postcode and contact details before paying. If you notice an error, let us know as soon as possible. We will try to correct it before shipping. If it has already been shipped, we will look at the options available with the carrier.
If an error in the details provided by the customer makes a new shipment or an additional service necessary, its actual cost will be stated and accepted in advance. If the error is Boehme's or that of the carrier we hired, we will not charge you the costs needed to fix it.
When the parcel is delivered to a pickup point, please collect it within the period given by the carrier. If you do not collect it and it is returned to Boehme, we will contact you to arrange a new shipment or the appropriate solution. No fines or automatic deductions will be applied. Any direct return costs passed on must be stated in advance, substantiated and permitted by law.
Failing to collect or refusing the parcel does not replace notice of withdrawal. If you wish to withdraw, let us know clearly. The refund and related costs will be handled under the refund policy, without deducting a notional cost for an original shipment that was free.
7. Customs and import taxes
Shipments outside the relevant customs or tax territory may be subject to import taxes, duties or clearance fees. This may affect destinations outside the European Union and territories with a special regime, such as the Canary Islands, Ceuta or Melilla.
Unless it is expressly stated that they are included, the customer will pay any import and clearance amounts legally due, provided this has been stated before purchase. If they cannot be calculated in advance, you will be warned that they may be charged. The carrier or the competent authority may request payment or documentation to process the delivery.
Customs procedures may affect transit time. If an issue arises, we will inform you and help to resolve it. This notice is not a general exclusion of liability and does not remove your rights if the delivery time is not met.
8. Delays, loss or damage in transit
If tracking does not progress, the parcel shows as delivered but you do not have it, or the order arrives damaged or incomplete, contact info@boehme.com.es. We will review the issue with the carrier and offer the appropriate solution. You do not have to resolve a claim yourself with the carrier hired by Boehme.
We may ask for photos of the item and packaging to speed things up. An unboxing video is not required. Letting us know as soon as possible helps us investigate the damage, but we do not set a 24- or 48-hour deadline that would extinguish your legal rights.
Boehme bears the risk of loss or damage until you, or a person designated by you other than the carrier, physically receive the products. The exception is the legal case in which you hire a carrier yourself that was not offered by Boehme.
If we do not deliver within the agreed time, you may give us a reasonable additional period and terminate the purchase if that is not met either. This additional period is not needed when we have refused to deliver or when the delivery time was essential under the law. If termination applies, we will refund the payments received without undue delay. For a damaged product or a lack of conformity, the free remedies provided by law and by our refund policy will apply.
9. Availability and cancellations
If, exceptionally, we cannot supply a product you have bought, we will inform you as soon as possible and refund its price and the corresponding shipping costs without undue delay. We will not send a substitute item without your consent or require you to accept a voucher.
You may request free cancellation as long as the order has not been shipped. For returns once received, see https://boehme.com.es/policies/refund-policy, which explains the right of withdrawal and the returns address.
10. Contact
Boehme Concept
Owner: José Andrés Morales Boehme
NIF/NIE: Y6678594Y
Address: Carrer de Francisco Giner, 45, local, 08012 Barcelona, Spain
Customer service phone: +34 644 83 68 92
Email: info@boehme.com.es
Website: https://boehme.com.es
To help us find your purchase, please include your order number when you contact us.
