Last updated: 16 September 2026
This policy governs cancellations, returns, exchanges and refunds for online purchases made by consumers at https://boehme.com.es. It does not limit the rights granted by applicable law. Professional or wholesale transactions are agreed separately.
1. Cancellation before dispatch
You may request free cancellation of your order by writing to info@boehme.com.es and stating the order number. If the order has not yet been shipped, we will cancel it and refund the full amount paid, with no cancellation fee and using the same payment method, unless expressly agreed otherwise.
If the order has already been shipped, you may exercise your right of withdrawal as described below. Failing to collect or refusing a parcel does not replace notice of withdrawal.
2. Right of withdrawal
You have 14 calendar days to withdraw from your purchase without giving any reason. The period begins when you, or a third party you have designated other than the carrier, physically receive the products. If a single order is delivered separately, it begins on receipt of the last product; if a product is delivered in several parts, on receipt of the last part.
To exercise this right, send a clear statement to info@boehme.com.es or by post to our address in section 9. You may use the form at the end, but it is not mandatory. It is enough to send your notice before the period ends. If you have it, include the order number and the items you wish to return to help us process it.
Coordinating the return with Boehme is not subject to discretionary authorisation and does not affect the validity of a withdrawal notified within the legal period.
3. Return period and address
After notifying your withdrawal, you must send or hand over the products without undue delay and no later than 14 calendar days afterwards. The deadline is met if you send the products before it expires.
Returns should be sent or delivered to Boehme Concept, Carrer de Francisco Giner, 45, local, 08012 Barcelona, Spain. For in-person returns, please write to us first to arrange a time within shop opening hours. We recommend keeping proof of shipment and using a tracked service.
4. Condition of the product and packaging
You may examine the product to check its nature, characteristics and functioning, as you reasonably would in a shop. We do not require it to remain unopened or to keep its original packaging in order to exercise the right of withdrawal.
You will only be liable for any loss in value caused by handling beyond what is necessary for that check. If a deduction applies for this reason, we will explain the reason and amount. No automatic penalty will be applied for opening the packaging or exercising the right of withdrawal.
Return the items with their accessories and contents, properly protected for transport. We recommend using the original packaging where possible, especially for fragile pieces. If you no longer have it, use suitable packaging that protects the product.
5. Return costs and refunds
Returns are free within 14 days of receiving your order. Boehme covers the cost of sending the products back, including returns due to a change of mind. Write to us at info@boehme.com.es and we will tell you how to send it at no cost to you. You can also return your order in person at our shop in Barcelona.
If the return is due to an error by Boehme, damage in transit or a lack of conformity of the product, we will cover the costs needed to resolve the issue. Contact us to arrange transport; you do not need to book a service yourself before we coordinate it.
If you withdraw from the entire purchase, we will refund all payments received, including the cost of the cheapest standard delivery option we offered for that order. If you chose a more expensive option, such as express shipping, the difference compared with standard delivery will not be refunded. If the original shipping was free, we will not later deduct an uncharged original shipping cost.
For partial returns, we will refund the amount of the returned items. If the original delivery costs are the same for the items you keep, there will be no additional refund for that shipping. Free shipping will not be recalculated retroactively as a penalty for returning part of the order.
We will issue the refund without undue delay and no later than 14 calendar days from when you notify us of your withdrawal. We may withhold it until we receive the products or proof of their return, whichever comes first, unless we have offered to collect them.
We will use the same payment method used for the purchase, unless you expressly agree otherwise, and always at no extra cost to you. Where a payment provider such as Klarna is involved, the refund or adjustment will be processed through that provider; when it appears in your account may depend on the processing times of the provider or your bank.
6. Exchanges
We do not offer direct exchanges on online orders based on customer preference. If you would like a different item, request a return under this policy and place a new order. The new order will be subject to current price and availability. This procedure does not limit the free remedies that apply when Boehme has sent the wrong product or there is a lack of conformity.
7. Incorrect, damaged or defective products
If you receive a wrong, damaged, defective or incomplete item, contact info@boehme.com.es so we can review the case and offer the appropriate solution. Reporting the issue as soon as possible makes it easier to deal with the carrier, but we do not set a 24- or 48-hour deadline that would extinguish your legal rights.
We may ask for photos, videos or information about the item and packaging to speed up the review. An unboxing video is not required, and its absence alone does not prevent you from making a claim. Keep the item and, if possible, the packaging until we agree on a solution.
In the event of a lack of conformity, you are entitled to the remedies provided by law. You may request repair or replacement, unless this is impossible or disproportionate. Where applicable, you may obtain a price reduction or termination of the purchase with a refund. Termination will not apply to a minor lack of conformity, under the terms of the law.
The necessary remedies will be free of charge, including transport, materials and labour, and will be carried out within a reasonable time and without significant inconvenience. For unique pieces where an identical replacement is not possible, we will consider repair or, with your agreement, an equivalent alternative, without prejudice to any price reduction or refund legally due.
For new goods, Boehme is liable for any lack of conformity that becomes apparent within three years of delivery, subject to the legal rules on proof and other applicable rights. Damage caused by improper use does not in itself constitute an original lack of conformity. Variations inherent to handmade production will only be considered characteristics of the product when they are consistent with the description, quality and other legal conformity requirements.
8. Orders not collected from pickup points
If the carrier returns an order because it was not collected within its deadline, we will contact you to arrange a new shipment or the appropriate solution. If you request a new shipment for a reason attributable to you, its actual cost will be stated and accepted in advance. If the issue is attributable to Boehme or to the carrier we hired, we will not pass that cost on to you.
We will not apply fines or automatic deductions for non-collection. Any direct return costs passed on must be stated in advance, substantiated and permitted by applicable law. If you have validly exercised your right of withdrawal, the refund will be governed by section 5, including the original standard delivery costs. We will not deduct a notional cost because the original shipping was free.
9. Contact and returns address
Owner: José Andrés Morales Boehme
Trading name: Boehme Concept
NIF/NIE: Y6678594Y
Address: Carrer de Francisco Giner, 45, local, 08012 Barcelona, Spain
Email: info@boehme.com.es
Website: https://boehme.com.es
Boehme does not currently offer personalised or made-to-order products. There is no general exclusion from the right of withdrawal on the grounds that products are handmade or unique pieces. This policy applies without prejudice to any legal exceptions that genuinely apply to the nature of a product and that are disclosed before purchase.
Withdrawal form
This form is optional. Complete and send it only if you wish to withdraw from an online purchase. You may also communicate your decision through any other clear statement.
For the attention of Boehme Concept
José Andrés Morales Boehme
Carrer de Francisco Giner, 45, local
08012 Barcelona, Spain
info@boehme.com.es
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Products being returned
______________________________________
Order number, if known
______________________________________
Order date
______________________________________
Date the products were received
______________________________________
Name of the consumer(s)
______________________________________
Address of the consumer(s)
______________________________________
Contact email
______________________________________
Date
______________________________________
Signature (only if submitted on paper)
______________________________________
Delete as appropriate. Including the order number or email address helps us process your request, but does not replace or limit the legal requirements for withdrawal.
